As an exhibitor at Hotel & Resort Design South, you’ll receive dedicated support in the run-up to the show.
This page will be your information hub for all things show-related; we recommend bookmarking this page as it will be updated regularly with important information.
To stay up-to-date and ensure you don’t miss any important information, subscribe to our emails here.
Exhibitor Journey
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Follow these essential steps to ensure a smooth experience as you prepare to exhibit with us.
1. Onboarding
Thank you for your booking! Here’s what to expect next:
After our sales team confirms your booking, you’ll receive a welcome email with all the important details and next steps.
You’ll also have the option to book an onboarding call with our Customer Experience team, where you can ask questions and get helpful tips. If this is your first HRDS show, we highly recommend scheduling the call.
Important Email Information:
- Your welcome email will come from: exhibitor@cruiseshipinteriors-expo.com
- Your invoice(s) will come from: accounts@closerstillmedia.com
- For any questions or queries regarding accounts or invoicing, email accounts.elite@closerstillmedia.com
Exhibitor Resources Hub:
The resources hub is your one-stop shop for everything exhibiting at Cruise Xperience Innovation Summit.
All the marketing support, forms to complete, knowledge center, you name it.
We highly recommend bookmarking the resources hub for future reference.
Actions to take:
▢ Read and save the welcome email for future reference
▢ Confirm contact for the Online Service Center – (HRDS Booth Only)
▢ Bookmark the Exhibitor Support Page & Exhibitor Resources Hub
▢ Schedule an onboarding call with our Customer Experience team – (Optional)
We’re excited to have you onboard and look forward to helping you have a successful experience!
2. Marketing & Promotion
Booth Exhibitors
If you have any exciting content, a new product, or noteworthy news, you can share this with us and you could be featured in the following marketing materials in the run-up the to the show.
- Newsletter highlights
- Exhibitor Spotlights
- Social media posts
- Blogs
If you have any content, please do get in-touch with us at info@hotelresortdesign-south.com.
▢ Submit or update your Exhibitor Listing Form
▢ Let us know if you have any exciting content or news – (Optional)
Product Showcase Suppliers
Complete or update your listing using the Product Showcase Listing Form.
This information will appear on our Meet the Exhibitors page, mobile app and may be included in marketing and promotional materials. Make sure all details are accurate and kept up-to-date.
Product Showcase Listing Form.
Other Promotion Opportunities:
If you have exciting content, a new product, or noteworthy news, you can request features such as:
- Newsletter highlights
- Social media posts
Get in-touch with us at info@hotelresortdesign-south.com.
Actions to take:
▢ Submit your Product Showcase Listing Form
▢ Let us know if you have any exciting content or news – (Optional)
3. Booth or Product Showcase Build
Booth Exhibitors
Log onto the Online Service Center, your go-to booth organisation resource – now live
Information about show regulations, rules and other helpful resources can all be found in the Important Exhibiting Information listed at the top of the quick facts page.
As the nominated operational contact, you will hear from the following key service suppliers regarding core services:
Expo Convention Contractors
Online Service Center access & official booth decorators: info@expocci.com (login details for booth forms, exhibitor documents, booth orders, service links and more)
Edlen
Electricity services: miami@edlen.com (sole electricity provider)
European International Fairs Ltd
Freight, shipping, and customs: usshowops@european-intl.com (optional but highly experienced with our events)
If you need to order any of the following services, you’ll find everything you need in the OSC:
- Turnkey Booths
- Flooring
- Electricity
- Furniture
- Booth Cleaning
- International Freight
- Domestic Freight
- Material Handling
- Booth Catering
- Audio-Visual
- Temporary Staff
- And more…..
Actions to take:
▢ Bookmark the login page
▢ Log into the Online Service Center
▢ Review all information to ensure you’re fully prepared
▢ Complete the Booth Information Form – due Tuesday 22 April
▢ Order any required services directly with the supplier
Product Showcase Suppliers
Provide your product information:
Please note: The dimensions of where your product will be placed on top of the plinth are 16 7/8″ x 20″ and the max weight is 50lbs (23 kilos).
Upload your podium artwork: Submission deadline – Friday 18 April
To promote your product at HRDS, you have the creative freedom to design your podium artwork; this can include graphics, text, images and logos.
You can now design and upload your podium artworks designs via the button below
Product set-up:
On Tuesday 3 June, please bring your product between 9:00 am – 9:30 am. You will not be able to place your product on your plinth after 10 am. Please collect your product no later than 6:00 pm on Wednesday 4 June.
Actions to take:
▢ Provide us with your product info via the Product Listing Form
▢ Design and upload your podium artwork
▢ Set-up your product on Tuesday 3 June
4. Mandatory Form Deadline
Booth Exhibitors
Booth Information Form overdue – PLEASE SUBMIT ASAP
The Booth Information Form is listed at the top of the quick facts page in the Online Service Center. Incomplete forms or unanswered questions will result in rejection of your booth design approval.
To complete this form, you’ll need:
- Booth drawings
- Booth dimensions
- Booth number – find your booth number here
- Booth contractor information
- Valid Public liability insurance
Product Showcase Suppliers
Please ensure the Product Showcase Listing form is completed by Monday 7 April.
Plinth artwork submission overdue: PLEASE SUBMIT ASAP
5. Registration
Exhibitor registration will go live 2nd May – check back then to find the link to register your team
Actions to take:
▢ Register for your exhibitor badges
▢ Request your personalised visitor registration link and share it with your clients
Don’t miss this opportunity to prepare and invite your network to the event!
6. Preparing to Attend
Review the key exhibitor information.
The Exhibitor Support information below contains everything you need to prepare for the event, including information on hotels, travel, visas, venue details, and more.
During the show, you’ll also have access to valuable resources, including our Show App, which offers live attendee details, messaging, event tickets, and more.
We will release further information closer to the show.
Actions to take:
▢ Read through the Key Exhibitor Information section below.
Key Exhibitor Information
Accomodation & Visa Requests
Accommodation:
Hotel bookings for 2025, in partnership with our accommodation platform; Hotelmap are now live. The rates on offer are live and always guaranteed at the internet’s best prices. Booking with us also means you’ll be staying with our VIPs, offering you even more networking opportunities.
Visas:
We are happy to help any way we can in your journey to exhibit with us. If you are requiring a visa invitation letter, please complete the visa supporting doc request form.
We would kindly ask you to inform yourself about the valid entry requirements (i.e. visa requirement) and complete the necessary formalities in good time before the expo begins. Hotel & Resort Design South assumes no liability in the event that your visa application is denied, your visa is received too late or in case you are not able to travel to the event due to any other reasons.
Accounts, Invoicing & Company Address
Your booth/ sponsorship invoice will be sent from accounts@closerstillmedia.com.
Should you have any questions about your invoice or payments please contact accounts.elite@closerstillmedia.com.
Please add both these email domains to your safe senders list.
Note our new registered company address:
Elite Exhibitions Ltd: CloserStill Media Limited
3rd Floor
The Foundry
77 Fulham Palace Rd
London
W6 8JA
Registration Number: 11554301
Company registered in England and Wales.
Exhibitor Manual & Online Service Center (Booth Exhibitors Only)
The Online Service Center is now live, if you are the nominated contact, you would have been sent login details from info@expocci.com.
If you have not received them, please contact Caroline, info@hotelresortdesign-south.com
Industry Scam Warning
Be aware of scam emails offering fake data lists, event guide listings, and accommodation services for Hotel & Resort Design South. This is an on-going industry scam, so please be alert. If you have any questions about potential scam emails, please contact us.
Our team will never contact you in an attempt to sell Attendee lists.
International Freight Agent
Booth Exhibitors
We work with European International Fairs Ltd for Hotel & Resort Design South.
European International Fairs can help you with every step of your journey from your HQ to HRDS. From packaging your products and booth materials, to global freight via air, sea, or road, as well as assistance with customs paperwork, they can make your logistics planning as easy as possible.
An order form is provided in the Online Service Center, which is now open. Your nominated contact would have received login details to access the Online Service Center. If you have any further questions accessing it, please get in touch with Caroline Chong.
Product Showcase Suppliers
Expo Convention Contractors, Inc. are the exclusive service provider for domestic freight services including material handling up to 30 days in advance of the “advance warehouse” address, delivery to your podium, handling of empty containers to and from storage, and removal of your podium for reloading onto your outbound carrier.
You can find more information about Freight Services for HRDS here. If you are exhibiting at CSI Design Expo Americas, Cruise Xperience Inovation Summit Americas, and/or Hotel & Resort Design South, please refer to the Online Service Center to include your product with your booth handling.
Freight Services should not be confused with shipping which is the cost of transporting your podium product to and from the show.
It is possible to hand carry your item in through the front entrance but any shipments requiring carts or arriving through the back freight doors will require the services of Expo Convention Contractors, Inc. You can contact them through info@expocci.com.
Lead Capture
A lead capture license will enable up to 4 members of your team access to an app for your smartphones. Using the app, you can scan badges to collect contact details from the people you connect with at the show. Each exhibiting company will only need to purchase one license. The data you collect over the show days will be sent to you after the show.
Lead Capture is now available to purchase.
Speed Networking
Speed Networking is our dynamic platform that connects you the exhibitor, to the hotel designs decision-makers and buyers.
All Product Showcase suppliers will have a Speed Networking pass within their booking. Booth exhibitors may have additionally booked a pass for Speed Networking; providing you with eight tailored meetings, each lasting five minutes. If you are yet to purchase a Speed Networking pass and would like to know more on how to upgrade your booth space to include one, get in-touch with your sales contact at Hotel & Resort Design South.
If you’re new to HRDS and looking for a guide on the logistics of Speed Networking, or are interested in knowing further to potentially book a pass in the future, please see our latest blog.
Any further questions about Speed Networking, please contact Claudia.
Sponsors
Sponsor Listing:
Promote your presence as a HRDS sponsor with your sponsor listing. You can view your current listing on the Sponsors & Supporters page, and if you wish to update your company’s listing, simply complete the Sponsor Listing Form.
If you have any questions about your sponsorship package, please get in touch with claudia.gurr@elite-exhibitions.com
Venue
Miami Beach Convention Center
1901 Convention Center Dr
Miami Beach
FL 33139
USA
See the Miami Beach Convention Center website for location, directions, and parking.
Any further questions...
